For Service Providers
Optimize installations, repairs and support to deliver the ultimate residential WiFi customer experience. The RouteThis platform helps Service Providers increase subscriber satisfaction, reduce operational costs and increase average revenue per user.
Customers expect flawless WiFi. We help you deliver it.
RouteThis equips field technicians, operations leaders, support teams, and customers with an intuitive, CPE-agnostic platform designed to optimize installations and deliver superior WiFi support experiences across the customer journey.
ROUTETHIS CERTIFY
Field support for technicians
Enhance subscriber experience and help field techs optimize WiFi installations for the best Quality of Install (QoI) from Day One. RouteThis Certify also provides operational leaders with insights to maximize performance of field teams.
ROUTETHIS RESOLVE
Remote support for agents
Fill your call center with WiFi Super Agents with the industry’s leading WiFi support platform. Streamline agent workflow for quick and efficient problem-solving, every time.
ROUTETHIS HELPS
Self-support for customers
Enable customers with a user-friendly app that allows them to quickly solve WiFi issues - without having to call in to support.
Better QoE = Better bottom line
Service Providers who use RouteThis to deliver the best possible WiFi installation and support experiences to their customers can see some pretty amazing results.
- 20% Reduction in AHT
- 50% Fewer Truck Rolls
- 40% Increase in FCR
The RouteThis advantage
Our customer-focused approach to home WiFi gives Service Providers a competitive advantage.
CPE-agnostic platform
Our CPE-agnostic platform gives you visibility into residential WiFi network data for quick and accurate troubleshooting across your entire subscriber base.
Actionable insights to resolution
We take the in-home network data and create clear workflow steps, so your support teams and customers know exactly what to do next to fix any issues.
Data for better decision-making
Make more informed business decisions across your network with installation and scan data available at your fingertips.
What customers are saying about RouteThis
We are thrilled to add RouteThis to our resource toolbox. Now, we no longer need mile-long lists of step-by-step instructions that most users would likely refuse to follow. RouteThis Resolve gives our support personnel the ability to run through all the required troubleshooting tests—and diagnose customer WiFi issues—in record time.
It’s been great to see customers empower themselves with the RouteThis Self-Help platform to resolve issues without calling in...we’ve seen our self-help stats increase from 25% to now over 70% usage. It has been, and continues to be, a fantastic tool that our customers can use and, in many instances, alleviates the need for any onsite visits.