RouteThis Sub-Processors
Last updated: May 2026
To support RouteThis in delivering its services, RouteThis engages third-party service providers as sub-processors. RouteThis carries out periodic compliance reviews of its sub-processors.
This page identifies each sub-processor, describes where they are located, and explains what services they provide to RouteThis on behalf of our customers. Sub-processors are organized into two categories: those used in the delivery of RouteThis products and services, and those used by RouteThis staff in the course of business operations.
RouteThis's business needs may change from time to time and this page will be updated to reflect additions and removals to the list of sub-processors.
Further information relating to sub-processor security measures can be found on each sub-processor's website. Processing of data will be for the duration of use of RouteThis's services, and for the retention periods as set out in the customer's agreement with RouteThis.
Part 1: Sub-processors used to deliver our products and services
The following sub-processors are engaged in the delivery of RouteThis products and services and may process customer data as part of that service delivery.
Cloud infrastructure
These sub-processors support the core hosting, storage, and data infrastructure of the RouteThis platform.
| Name | Purpose | Location | Website |
| Amazon Web Services (AWS) | Primary cloud infrastructure provider; RouteThis applications are hosted on AWS, and customer data is stored and processed on AWS infrastructure | United States, EEA | aws.amazon.com |
| AudioCodes | SIP integration services for RAVA | United States, EEA | audiocodes.com |
| Datadog | Application performance monitoring and observability | United States | datadoghq.com |
| Elastic | Business intelligence and application performance monitoring (Resolve, Core, and Self-Help) | United States, EEA | elastic.co |
| Google LLC (Maps/Places API) | Street address autocomplete and geocoding (Certify) | United States | policies.google.com |
| Snowflake | Cloud analytics database | United States, EEA | snowflake.com |
| Twilio | SMS messaging, live video, and mobile screen sharing services | United States, EEA | twilio.com |
AI Service Providers
The following sub-processors provide services specific to AI functionality within the RAVA product. RouteThis has taken steps to opt-out of allowing these companies to train their AI models on customer data processed.
| Name | Purpose | Location | Website |
| ElevenLabs | AI-powered voice synthesis and transcription services for RAVA | United States, EEA | elevenlabs.io |
| OpenAI | Large language model services for RAVA | United States, EEA | openai.com |
| LangSmith | AI agent observability and quality testing for RAVA | United States, EEA | trust.langchain.com |
Customer support
These sub-processors support RouteThis's ability to provide support services to customers.
| Name | Purpose | Location | Website |
| Hook.io | Customer success platform | United States | hook.io |
| Zendesk | Customer support ticketing and communication | United States | zendesk.com |
Analytics and reporting
| Name | Purpose | Location | Website |
| Sigma Computing | Data visualization and business intelligence; used internally to analyze product usage data and to deliver data reports to customers. | United States | sigmacomputing.com |
Part 2: Sub-processors used in our business operations
The following sub-processors are used by RouteThis staff in the course of day-to-day business operations. Customer data, primarily customer organization and contact information, may be present in these systems as a result of normal business activities.
Business operations and sales
| Name | Purpose | Location | Website |
| Gong | Sales call recording and analysis | United States | gong.io |
| Google Workspace (including Google Meet) | Internal and external collaboration platform (email, documents, spreadsheets, video calls); contains customer contact information and is used to communicate directly with customers | United States | workspace.google.com |
| Microsoft 365 (including Microsoft Teams) | Internal and external collaboration platform (documents, spreadsheets, video calls); contains customer contact information and is used to communicate directly with customers | United States | microsoft.com |
| PandaDoc | Contract execution; processes customer contact information for contract signatories | United States | pandadoc.com |
| Salesforce | CRM; stores customer organization and contact information | United States | salesforce.com |
| Slack | Internal messaging and collaboration platform | United States | slack.com |
| Stripe | Credit card payment processing via PaymentIntent API for customers who pay by credit card | United States | stripe.com |
| Zoom | Video conferencing; used to communicate directly with customers | United States | zoom.us |
Operational AI tools
The following AI tools are used by RouteThis staff for document authoring, analysis, and general productivity. Customer data may be present in these tools when staff use them in the course of their work.
| Name | Purpose | Location | Website |
| Anthropic Claude | Document authoring and analysis by RouteThis staff | United States | anthropic.com |
| Google Gemini | AI-assisted document authoring by RouteThis staff | United States | policies.google.com |
| Google NotebookLM | AI-assisted document analysis by RouteThis staff | United States | policies.google.com |
| OpenAI ChatGPT | Document authoring and analysis by RouteThis staff | United States | openai.com |
For questions about this page or to request notification of sub-processor changes, contact privacy@routethis.com