The WiFi support platform for better device connectivity

Smart Home brands need smart support solutions

Today’s connected home features multiple Smart Home products, leading to increased WiFi usage and connectivity issues. With 100% visibility into the home network, and custom diagnostic tools built specifically for Smart Home brands, RouteThis helps your support team minimize product returns, improve handle time, and convert customers into brand ambassadors.

Next-level device performance

Improve FCR and minimize product returns—all while empowering your support team to resolve connectivity issues faster than ever before.

REDUCE RETURNS

Nearly 65% of connected devices are returned because of poor support experiences. RouteThis empowers support teams to solve WiFi connectivity issues quickly on the first call, so your products stay where they should—in your customers’ homes.

IMPROVE OPERATIONAL EFFICIENCY

Consumers spend up to 60 minutes with three support agents to resolve their connectivity issues. With automated problem identification, complete in-home visibility, and succinct workflow processes, agents can resolve connectivity issues as quickly and efficiently as possible.

ATTRACT AND RETAIN HAPPY CUSTOMERS

Arming your support teams with simplified workflows and necessary tools in one platform empowers them to deliver best-in-class WiFi experiences that exceed your customers’ expectations—so you can build a happy, loyal customer base.

How RouteThis Core helps to optimize home networks

RouteThis Core provides real-time visibility into your customer's WiFi network, so you can troubleshoot device connectivity issues while providing a solid customer experience.

IDENTIFY

Quickly determine the source of connectivity issues

RESOLVE

Prioritize issues for greater impact

The most urgent issues will be automatically flagged, with clear, easy-to-follow steps to resolution.

PREVENT

Help subscribers become their own WiFi experts

Bridge the information gap between customers and agents with simple explanations that educate customers about issues while they’re on a call—and how they can avoid the issue in the future.

The Core advantage

Outpace your competition and become the hero for your customers.

Utilize software-driven technology

Leverage customer mobile devices to deliver all of the benefits of our solution—without the hardware.

Deploy a solution that scales

Implement changes and upgrades quickly to adapt to evolving needs with no disruption to your business or customers.

Get complete home network visibility

Pinpoint the sources of connectivity issues easily with visibility into the home environment.

Establish complete customer coverage

Gain complete visibility into 100% of your customers’ home networks on day one.

Make data-driven decisions

Measure performance and make informed business decisions through consistent customer experiences and access to standardized data.

Integrate with other applications

Integrate Core into any of your existing applications for a consistent customer experience.

RouteThis Core platform at a glance

AUTOMATIC NETWORK SCANS

Pinpoint the root cause of WiFi issues without relying on technical Q&A with customers.

ASSISTANT

Highlight the most urgent challenges to prioritize fixes.

LIVE VIEW

Identify physical issues in real time, and confirm that customers follow troubleshooting steps accurately.

AGENT DASHBOARD

Easily view network diagnostics and insights.

Achieve incredible business results when your agents have the right tools

40%

improvement in FCR

30%

call deflection

50%

reduction in average handle time

Here’s what our customers are saying

We had our technician use [RouteThis] on a tech call out and they were delighted with the RouteThis app and how quick it was able to isolate the problem. We used the Live View video to confirm the set up and the scan to troubleshoot the network and isolated the problem was a firewall issue. That would have been an issue we would not have been able to isolate using our previous troubleshooting methods and would have either tried replacing the wifi card or changing the console, Tech really liked it and asked if he can use it at home too!