Improve customer experience with WiFi troubleshooting for Smart Home and IoT devices
RouteThis arms customers and support teams with our agent desktop and mobile customer experience platform that helps quickly solve device connectivity issues remotely.
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A better WiFi experience for customers
Today's connected households feature multiple Smart Home products, often leading to WiFi congestion and connection challenges. RouteThis simplifies the troubleshooting process for your customers so your products work flawlessly in any environment.
RouteThis Core
Gain visibility and insights into your customer's WiFi network and receive step-by-step instructions to resolve any issues.
RouteThis Self-Help
Empower your customers to solve WiFi connection issues with a troubleshooting app, eliminating the need to contact customer support.
RouteThis works with all types of WiFi enabled devices
SECURITY & MONITORING
ENERGY & UTILITIES
LIGHTING & ENTERTAINMENT
KITCHEN & HOUSEHOLD
HEALTH & WELLNESS
The RouteThis advantage
Quickly Solve WiFi Issues
100% in-home network visibility
The RouteThis platform pinpoints exactly where connectivity issues are, and how to quickly solve them.
TROUBLE-FREE TROUBLESHOOTING
Say goodbye to unnecessary support escalations
The RouteThis platform empowers customers to self-troubleshoot WiFi devices on their mobile phones. Should they need further help, your representatives can pick off where they left off with all the necessary information on hand.
FLEXIBLE INTEGRATION OPTIONS
Connect into your app for a cohesive CX
The RouteThis platform can be easily integrated into your existing application using our SDK — so that your customers can enjoy a seamless digital brand experience.
ACTIONABLE INSIGHTS
Unlock new revenue with the power of analytics
The RouteThis platform collects real-time data across your customer base that can help you discover new ways of segmentation and targeting, suggest new products and services, and understand key connectivity issues.
Customer success stories
RouteThis gives agents a level of confidence to believe in what they’re telling people, which is really important. It’s a big part of managing those situations: sitting back and letting the customer vent, but then being confident enough to say “This is what you need to do.” There’s no guessing involved anymore. The whole platform as a diagnostic tool—I don’t know what we would do without it.